Last updated: June 15, 2026
Privacy Policy
How jupsend collects, uses, and protects your personal information.
Introduction
This Privacy Policy explains how jupsend ("jupsend," "we," "us," or "our") collects, uses, discloses, and protects information when you visit jupsend.com, create an account, or use our email campaign platform (the "Service").
By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
Information We Collect
We collect information in the following categories:
- Account information — name, email address, password (stored securely), company name, and billing details when you subscribe.
- Contact and campaign data — recipient names, email addresses, and other fields you upload or enter to run campaigns on your behalf.
- Usage data — pages viewed, features used, campaign activity, IP address, browser type, device information, and timestamps.
- Engagement data — opens, clicks, replies, bounces, unsubscribes, and other email interaction signals generated through campaigns you send.
- Communications — messages you send to our support team, feedback, and survey responses.
- Cookies and similar technologies — data collected through cookies, pixels, and local storage as described in the Cookies section below.
How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service.
- Process account registration, authentication, and subscription billing.
- Send and track email campaigns you configure, including behavior-based follow-ups.
- Generate analytics, reports, and deliverability insights for your campaigns.
- Improve product performance, security, and user experience.
- Respond to support requests and communicate service updates.
- Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations and enforce our Terms of Service.
Contact and Campaign Data
When you import contacts or create campaigns, you act as the data controller for that recipient information. jupsend processes that data on your behalf as a service provider to deliver the functionality you request.
You are responsible for ensuring you have a lawful basis to contact recipients, honoring opt-out requests, and complying with applicable email and privacy laws (including CAN-SPAM, GDPR, and similar regulations).
We do not sell your contact lists to third parties. We do not use your uploaded contacts to market unrelated products to your recipients.
Data Retention
We retain account and campaign data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data, subject to legal retention requirements.
Backup copies and log data may persist for a limited period after deletion for security, fraud prevention, and disaster recovery purposes.
Security
We implement administrative, technical, and organizational measures designed to protect your information, including encryption in transit, access controls, and monitoring.
No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing or withdraw consent where applicable.
To exercise these rights, contact us at privacy@jupsend.com. We may need to verify your identity before fulfilling a request. You may also lodge a complaint with your local data protection authority.
International Data Transfers
jupsend may process and store information in countries other than where you reside. Where required, we use appropriate safeguards for cross-border transfers consistent with applicable law.
Children's Privacy
The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated through the Service or by email where appropriate.
Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@jupsend.com or visit https://jupsend.com.